SiteGround.com - Hosting overview
Nadine Protas
Web-Hosting expert
- Free trial period
- Support 24/7
- Detailed Knowlegebase
- Free backups
- Free SSL
Based in Bulgaria, SiteGround started in 2004 as domain registration and web hosting provider company. And to these days they continue to amaze their customers with excellent service, support, and care. They have served almost 2 800 000 million domains. They provide services of, mainly web and cloud services. Data centers are located in the US, UK, Germany, Netherlands, Singapore, and Australia.
Overview
Their website is simplistic in design, containing all the necessary information for the customers and users. All of the services are highlighted and on the front, so you can choose from shared Web, WordPress, e-commerce, and cloud hosting solutions. And as stated on their main page, they are proud of their server supporting Google Cloud, being environmentally friendly, and running on the most up-to-date SSD NVMe drives.
Support
9.5
The support department can only be contacted after creating an account(and that’s only after a purchase). You can reach them through a live chat, phone, or by opening a ticket.
If you don’t want to hassle with tech support, you could look into the knowledge base provided on-site.
As stated on their support page the average response time is 15 minutes with 98% customer satisfaction.
Reliability
9.0
Starting from security matters first, SiteGround uses a variety of measures to keep your website secure, such measures include Ai Anti-bot protecting the site against brute-forcing, support admins are always ready to update the WAF firewall, and to prevent problems. Backups are distributed over different servers to ensure safety.
And continuing with the stability, Siteground supports Google Cloud, an eco-friendly cloud solution, Brotli compression, Nginx, and Memcached, additionally, they have created a unique MySQL config to handle a large number of requests.
User Friendly
9.5
Hosting comes with a Weebly site builder, free SSL certificate, free CDN service. Daily backups are performed and stored for up to 30 days, so you can revert back at any time.
Special WordPress hosting solution is available to make the most out of it. WordPress, WooCommerce, and cloud solutions come fully managed, which is a nice bonus. Unfortunately, hosting doesn’t provide free website transfer, and you’d have to pay 24 Eur for a managed transfer or use the knowledge base to do it yourself.
Cloud hosting is a nice option for sites that don’t quite fit in the shared solution, as it comes with convenient scalability and separately dedicated resources.
Features
9.0
SiteGrounds offer an affiliate program, so you can advertise SiteGround for weekly payouts. Withhold period is 30 days.
- Collaboration service, so you can give website access to your trusted partners;
- Daily backups;
- All plans are eCommerce optimized;
- Unmetered traffic as long as you don’t abuse it;
- Email Service.
Pricing
9.5
Price somewhat above market average, starting from 14.99 for shared hosting, but don’t forget the fact that they are aimed at businesses, being optimized for eCommerce. The payment can be made in USD and through a bank card, American Express, or discovery. Sadly there’s no option to pay through PayPal.
The refund policy is active for 30 or 14 days for shared and cloud solutions respectively.
Shared Hosting
$4.68 - $16.40Cloud Hosting
$93.76 - $375.04Plan | Bandwidth | Sites | Price |
---|---|---|---|
Jump Start | 5 TB | $93.76 | |
Business | 5 TB | $187.52 | |
Business Plus | 5 TB | $281.28 | |
Super Power | 5 TB | $375.04 |
User Reviews
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Results on SiteGround.com
While aimed towards businesses, SiteGrounds doesn’t forget about regular customers, looking for personal hosting, although its policy of prioritizing higher plans users seems unfair at best. If you are looking to host your eCommerce project, you should definitely check out SIteGround.
Pros
- eCommerce optimized;
- Everything except shared hosting is fully managed;
- Daily backups;
- Superb performance;
- Eco-friendly.
Cons
- Higher plan customers are given priority in tech support and server resources;
- No free managed transfer;
- Account is only created when buying a service;
- Only 4 locations.
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John Heiermann
9.4
Customer service was very responsive
Lacho, did a great job helping me with my problem. He was very courteous, efficient and helpful. He was able to evaluate the problem and change the htaccess file so that my site would load correctly. It is good having a host with knowledgeable representatives.